Refund Policy

Effective Date: January 1, 2026

Due to the customized and manual nature of professional bookkeeping and financial reporting services, Torvaine Solutions LLC enforces a strict refund policy as detailed below.

1. Service Retainers & Advance Payments

Monthly retainers for recurring services (such as Daily Ledger Management or Payroll Processing) are billed in advance. If you choose to terminate your engagement, you must provide written notice at least thirty (30) days prior to the next billing cycle. We do not provide prorated refunds for mid-month cancellations.

2. Project-Based Work

For discrete projects such as audit preparation, historical account cleanup, or back-tax ledger reconstruction, payments are divided into milestones according to the Statement of Work (SOW) agreement. Payments made for completed milestones are entirely non-refundable.

3. Disputed Charges

If you believe there has been a billing error, please contact our accounting department within 30 days of the invoice date so we may investigate and rectify the discrepancy. Failure to notify us within 30 days constitutes waiver of your claim.

4. Termination for Cause

Torvaine Solutions LLC reserves the right to terminate an engagement and halt services immediately without refund if a client provides falsified data, requests unlawful financial manipulations, or fails to fulfill their obligations under the MSA.

Contact Information

To discuss billing questions or request cancellation of services, please contact: